Consumer Rights, Feedback & Complaints

BBCR encourages and empowers individuals to comment on their services. We welcome both positive and negative feedback to assist in reviewing what is working well and what we need to do to improve our service delivery.

The organisational follows legislative and service guidelines:

  • The Aged Care Act 1997
  • The Commonwealth Community Care Standards 2017
  • The National Standards for Disability Services

BBCR ensures they promote at every opportunity the rights of all individuals to be:

  • Treaty with respect, dignity, consideration and courtesy
  • Involved in choosing support services to meet their individual goals and outcomes
  • To have any personal information held by the provider kept confidential and be treated with respect and privacy
  • Given sufficient informant to assist in making informed choices about the supports the client receives
  • Able to receive services, which takes into account the clients lifestyle, cultural and religious choices
  • Able to access independent mechanisms for complaints, appeals, or disputes without fear of adverse consequences or loss of service. To have the complaint or grievance dealt with promptly, fairly and efficiently
  • Able to have someone to speak on your behalf to resolve issues raised by the individual, families, friends, carers and advocates.
How to provide feedback on your service:
Contact your relevant Service Manager
Aged Care Services – 02 44227422 or 02 44433434
Disability Services – 02 44437681
Community Services – 02 44439244